Job title: Senior Multinational Client Executive

Company: AIG

Job description: Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial

and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through

a diversified, multichannel distribution network.

Multinational

AIG’s Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large fronted limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.

Role Summary

External broker and client facing role managing an assigned portfolio of Tier 1 Multinational programs working in partnership with product underwriters and distribution. Subject matter expert in the structure, design and execution of complex Multinational captive fronting and indemnity programs. This role has global fronting authority and supports all major Multinational lines of business.

About the role

What you need to know:

• Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. This would include:

• The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
• Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
• Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
• Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
• Ensure Multinational service fee discipline by utilizing available tools.
• Lead and manage the day-to-day service delivery across all assigned programs to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program Service Level Agreements (SLAs).
• Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
• Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
• Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
• Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.
• Operate as the senior external service contact and – working in collaboration with Product Underwriters and Distribution – provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
• Manage and partner with Distribution to coordinate periodic client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.
• Manage and be accountable for all compliance elements of assigned portfolio of global fronting programs as documented within the Multinational Global Fronting Underwriting guidelines and per the dual signature model. This would include:

• Accurate and timely submission of credit application and all associated program information required to complete credit analysis and obtain approval.
• Engagement with underwriting and AIG legal to ensure compliant reinsurance documentation is in-force, fully executed and held on file.
• Completion of Risk Transfer Validations (RTVs) and binding status in Credit Risk Database (CRDB).
• Work in partnership with credit and collateral management group to ensure the timely collection of all required security and collateral per agreed credit terms.
• Accountable for the coordination and completion of all High Limit Referrals and continuing engagement with MN Chief Underwriting Office (CUO) if clarifications required for granting of approval.
• Engagement with AIG’s reinsurance division/stakeholders to ensure monitoring of losses and the collection of any additional security or collateral as required by credit and per the terms of the in-force captive reinsurance agreement.
• Monitoring of exposure on assigned portfolio to ensure the proactive engagement with relevant stakeholders and the collection of compliant security to mitigate year-end statutory penalties, per MN CUO guidelines.
• Manage and oversee cash-flow to captives, working with collections and reinsurance division to ensure agreed SLAs are being met.
• Completion of Peer Reviews for assigned portfolio.

• General:

• Drive the profitable growth of the Multinational global fronting portfolio by working with product and distribution to identify target opportunities and articulate AIG’s value proposition in the market.
• Accountable for contributing to the development, qualification, prospecting and conversion of Multinational and Global Fronting Targets within assigned span of control.
• Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required.
• Help identify, support, and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.
• Represent AIG at external market events and provide broader support to multinational growth strategies, business development, thought leadership and training as appropriate.

What we’re looking for:

• Commercial insurance experience, preferably client servicing (broker or company background)
• Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes
• Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers
• Experience handling the structuring and execution of global fronting programs including captive and indemnity arrangements
• Strong written & verbal communication and interpersonal skills
• Highly motivated and ability to work autonomously and on own initiative
• Ability to handle multiple priorities, delegate effectively and meet tight deadlines / SLAs
• Ability to clearly articulate ideas and influence outcomes
• Ability to motivate others to achieve common goal; proven record of being a team player
• Collaborative with the ability to build strong relationships with key internal and external stakeholders
• Commercial acumen with strong business development and negotiation skills
• Computer literacy required: IT packages, MS Outlook, Excel, Word

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We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area: UW – Underwriting

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Insurance Company of Canada

Expected salary:

Location: Toronto, ON

Job date: Wed, 11 Oct 2023 23:01:03 GMT