Job title: Operations Trainer – Remote

Company: Hub International

Job description: About HUB International Limited

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

About the Position:

As an Operations Trainer, you are an individual who is passionate about adult learning, supporting the learning journey of others, and applying proven methodologies to ensure learning sticks.

Reporting to the Manager, Learning Delivery within the TechOps Learning & Change team, you will deliver training to HUB employees on a variety of broker management systems, point solutions and standard business processes related to servicing client accounts.

Role Description & Responsibilities:

The Operations Trainer will:

• Collaborate with business leaders, business users and the Operations Learning Coordinator to plan and schedule training events including new employee training (on broker management systems), refresher training and continuing education.
• Collaborate with IT Staff to setup training environment i.e., test data and training scenarios, etc.
• Demonstrate a strong, positive, service-oriented approach with interactions and in training activities
• Work with Learning Program Analyst to define and execute key learning processes related to training registration, session availability, seat management, and custom learning requests.
• Provide training on business workflows & processes
• Develop and deliver BMS software application training programs and individual classes
• Facilitate instructor-led training sessions in person or via web meeting process (on camera)
• Review training materials and documentation to identify continuous improvement opportunities
• Identify and communicate any specialized training needs outside of BMS applications to business unit
• Identify training gaps and provide recommendations on updates necessary to encourage participation in training sessions and within learning materials
• Respond to Service Desk tickets and inquiries in an effort to assist individuals with BMS “how to” application issues
• Administer learning evaluations and assessments as defined by the curriculum. Collaborate results analysis, make recommendations for training improvement, and integrate changes in curriculum and/or courses
• Work with BMS application teams to understand, learn and demonstrate solid knowledge of any changes and upcoming application upgrades/enhancements
• Participate in any upgrade and maintenance update testing
• Stay up to date with industry technology developments

Requirements:

• Bachelor’s degree in adult learning, business communication, business or related area of study
• 3-5 years of in-person and virtual instructional delivery or facilitation
• General knowledge of insurance and insurance brokerage operations
• Proven experience with, and application of, adult learning principles
• Excellent written and oral communication skills, including instructional and presentation skills
• Excellent interpersonal skills, with a focus on motivational skills and positive attitude
• Ability to present ideas in business-friendly and user-friendly language
• Ability to absorb new ideas and concepts quickly
• Good analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Ability to travel to the corporate office and/or HUB locations, as needed.

Desired Qualifications

• 3 – 7 years of insurance industry work experience
• In-depth, hands-on knowledge of enterprise and desktop applications (e.g. Epic, BenefitPoint, and Microsoft Office)
• Highly self-motivated and directed

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $65,000 to $78,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

Department Information Technology

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: Bachelor’s degree (4-year degree)

Expected salary: $65000 – 78000 per year

Location: Toronto, ON

Job date: Tue, 26 Sep 2023 22:54:23 GMT