Job title: Ocean Import Agent/ Agent de Transit Maritime Import

Company: Expeditors

Job description: Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Import Files
• Use Ocean Import Wokflow Monitor on a daily basis
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others
• involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and
• productivity
• Ensure all customers standard operating procedures in place and updated in customer SOP
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at
• hand with oustanding integrity and pride.
• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at
• hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence,
• Integrity, Pride, Resolute, Sense of Humor, and Visionary

• Suivi de l’arrivée des marchandises auprès des compagnies maritimes
• Communiquer les informations auprès des clients internes et externes
• Organiser la livraison chez nos clients dans les délais demandés
• Communiquer la documentation complète auprès de notre département douane
• Contribuer au maintien des bonnes relations avec l’ensemble de nos prestataires
• Mise à jour du système informatique
• Facturation des dossiers clients
• Respect des règles de conformité, des réglementations en vigueur ainsi que des procédures et règles propres à Expeditors
• Respect des KPIs standards Expeditors
• Communication avec le réseau Expeditors

Qualifications

Knowledge:

• Understanding of ocean documentation process a plus
• Hazardous Materials certification (preferred)
• Understanding of Expeditors systems and procedures

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results
• Pro-active and strong organizational skills
• Good computer skills (Microsoft Office)
• Fluent in English and French

Behaviours:

• Positive and willing to help attitude

Additional Information

• Successful candidate must pass the company’s defined background check.

Qualifications

• Première expérience à un poste similaire appréciée
• Excellente capacité à communiquer dans un milieu international
• Sens de l’écoute et du,détail

• Esprit d’équipe
• Francais et Anglais courant

Renseignements supplémentaires

• Expeditors offre d’excellents avantages

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Expected salary:

Location: Montreal, QC

Job date: Tue, 13 Jun 2023 22:55:17 GMT