Job title: Customer Service Agent- Personal Lines Broker Services (RIBO Licensed)
Company: Liberty Staffing Services
Job description: Liberty Staffing is currently recruiting on behalf of our client for RIBO Licensed, Full time Personal Lines Account Managers (Broker Services) to join their team in Elmira, ON.
Position Overview:
As a Personal Lines Account Manager within the Broker Service Division, your objective will be to exceed service standards with key focus on retention and growth targets for the personal and commercial clientele. The role focuses on service with relationship building in collaboration with the Account Executive, broker sales producers, carrier contacts, networks and center of influences within our the various divisions.
Some duties include but are not limited to:
– Maintain and enhance relationships with our existing book of business clients
– Front line contact to assist our clients with all policy reviews and changes to coverage to best suit their need and preferred method of contact. From quoting to carrier portal changes and billing, you will be the entrusted broker to enhance loyalty and client engagement with our brokerage.
– Prepare renewal reviews with multiple markets with features and strategies to enhance broker loyalty and retention
– Liaise between client and external insurance partners, underwriting negotiations and planning with client and carrier for optimal retention and satisfaction
– Service journey will identify opportunities and foster leads following service cycle from monoline to networking and referrals
– Provide guidance and support to all branches coast to coast
Qualifications:
– RIBO Licensed (Must have)
– Service experience, preferably with more than 3 years of industry and insurance experience, servicing, and broker support knowledge
– Ability to negotiate, provide resolutions to exceed service and retention targets
– Strong time management, communication, decision making, client relations, presentation, and organizational skills
– Energetic, flexible, collaborative, and proactive; a service broker who can positively and productively impact both strategic and tactical personal lines brokerage initiatives
– Exceptional written, oral, interpersonal, and presentation skills with attention to detail
– Excellent computer skills and proficiency with Broker Management System (EPIC, TAM, Applied Rating Services)
Working Hours: Monday-Friday 8:30AM-4:30PM, Please ask about the alternative shift option.
Salary: $50,000 to start with a group benefits package, profit sharing and pension options available.
Please Note: this is a full time position and direct hire with the company. Candidates must be able to work full time and be able to travel to Elmira!
Advantages of Working through Liberty Staffing:
– Weekly pay (direct deposit every Friday!)
– Weekly vacation pay
– Unlimited $100 referral bonus’
If you are interested in this position and have already registered with Liberty Staffing, please email your resume to Karen at karens@libertystaffing.ca or please apply directly to this posting.
Liberty Staffing Services
625 King Street East, Unit 2A
Kitchener, Ontario
www.libertystaffing.ca
ASK US ABOUT OUR $100 REFERRAL BONUS
Follow/Like us on Facebook! https://www.facebook.com/LibertyStaffingServicesKitchener/
Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.
Expected salary: $50000 per year
Location: Elmira, ON
Job date: Sat, 08 Jul 2023 02:46:55 GMT
