Job title: Client Relationship Management – Senior Specialist
Company: Marsh McLennan
Job description: Company: Marsh
Description:
Marsh is seeking candidates for the following position based in the Vancouver office:
VP- Client Executive
What can you expect?
In the Vancouver Non-Profit Team, you will be responsible for growing client relationships, providing exceptional client service and solutions to drive retention and overall business revenue growth. You will work closely with the Vancouver Non-Profit Leader, the National Non-Profit Leader and the Non-Profit Growth Leaders.
As a Client Executive, you will have overall responsibility for the clients assigned to you, including strategic oversight, growth and retention of clients.
A career with opportunities to learn, grow and advance
A collaborative and supportive team of talented and motivated individuals with diverse backgrounds and experiences
Meaningful and challenging work, with the opportunity to drive revenue retention, revenue growth and client satisfaction
A responsibility to support clients and implement insurance solutions to meet their needs.
A hybrid work environment with a requirement for 3 days a week of active in-person engagement (in the office or seeing clients or insurers.)
What is in it for you?
Marsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work
A company with a strong Brand and strong results to match
Culture of internal mobility, collaboration and valued partnership with HR
Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations
Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, RSP (Retirement Savings Plan or TFSA (tax free savings account.)
Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
Entitled to vacation, time off to give back to your community, sick days, and company holidays (with early dismissal).
Multiple medical, dental, and vision plans with choices to fit all needs and budgets
Benefits coverage starting Day 1
We will count on you to:
Contribute to client satisfaction and growth through high quality and timely service
Manage the renewal service cycle- including advising clients on coverage issues, marketing, preparing documentation and managing timely billing/collections
Utilize all Marsh Client Management Systems (including but not limited to Velocity, Bluestream, Brokerlink)
Build relationships and networks with professional counterparts at client organizations.
Maintain a fluency in Marsh’s various service offerings, identify coverage improvements to maintain competitive advantage and/or take advantage of market conditions
Engage the appropriate industry group and Marsh resources to offer best in-front resources for each client/prospect.
Participate in professional development activities/courses as well as training, mentoring & coaching fellow CE, ACE and CR team members
Promote and enhance the team culture
Comply with Marsh Excellence and Client First Principles to ensure quality service to all clients.
What you need to have:
Possess a minimum of 8-10 years experience in commercial insurance.
Holds and maintains BC Level 2 Broking License
Excellent communication (verbal and written) and interpersonal skills, with the ability to interact at all levels of the organization.
Demonstrated ability to independently service larger (complex) accounts
Demonstrated ability to develop and maintain strong client and insurance partner relationships
Possess good knowledge of client risk issues.
Good critical thinking and problem solving skills
Strong technical knowledge
Attention to detail
Excellent task and time management skills
An inquisitive nature and great team spirit
is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: , , , and . For more information, visit , follow us on and .
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need
Expected salary:
Location: Vancouver, BC
Job date: Sat, 07 Oct 2023 22:19:38 GMT
