Job title: Multinational Issuing Office Specialist

Company: AIG

Job description: Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through

a diversified, multichannel distribution network.

Multinational

AIG’s Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large fronted limits. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. With in-depth knowledge of local markets, practices and regulations, Multinational provides world-class insurance solutions and helps clients successfully navigate their cross-border risks, wherever in the world their businesses take them.

About the role

Represents AIG from a local level on all aspects of in-country insurance regulations and market practices applied to Multinational Programs. Internal facing regulatory Subject Matter Expert and manages servicing for local policies involving higher complexities.

What you need to know:

• Manage service for local policies with higher degree of complexity, ensuring adherence to Service Level Agreements/Key Performance Indicators. Manage all aspects of service delivery for inbound multinational accounts including processing and portfolio management.
• Train and manage support team (Issuing Office (IO) Multinational Coordinator & Issuing Office Multinational Administrator) on outsourced activities related servicing of clients with higher degree of complexity.
• Ensure right level of IO fees received based on work performed in country in relation to assigned accounts.
• Participate in cross marketing efforts to sell non-Controlled Master Program (CMP) products at a local level.
• Proactively provide intelligence/information to Producing offices with respect to local market changes and trends, legislative, statutory changes and latest advisory rates for all lines of insurance dealt with in country.
• Subject matter expert that liaises with Producing Office underwriter and engages with local Product and/or Legal teams in order to ensure locally compliant policies that reflect local underwriting appetite.
• Monitor and escalate service issues / Be a team resource for the resolution of escalated issues.
• Assist the Producing Office with local policy deal architecture for Complex Risk Transfer/ non-conventional insurance programs.
• Develop and maintain a close working relationship with assigned clients and brokers to ensure that AIG locally meets their needs in a cost-effective way. More generally, acts as an Account Manager for local brokers to help build an effective long-term partnership in conjunction with PO that strengthens AIG’s position.
• Works with the Producing Office Multinational Executive or Coordinator to ensure that service delivery is in line with client’s needs.
• Manage the local servicing relationship for assigned accounts with Program participants (Producing Office, Broker/Client, RISO, Shared Services, Finance, Claims) ensuring timely and quality service.
• Plan/Attend regular or adhoc Client/Broker meetings on an account by account basis in conjunction with the PO or local Distribution team.
• Perform renewal planning to agreed strategies, by assigned account and by line, to ensure service standards are achieved.
• Work with MN Manager and Producing offices to identify the servicing needs for new accounts once bound and recommend steps to be put in place to meet those servicing needs.
• Work with management to identify and implement ways to improve work processes to enhance quality, speed and efficiency around servicing. Secure management support for all solutions offered.
• Contribute to the training and development of Issuing Office and Shared Services staff to improve technical competence, systems usage and service delivery.
• Provide input and guidance to new system developments / upgrades to ensure that IT systems adequately support the needs of Multinational business.
• Provide legal and market practice advice to Producing Offices – Be the “in country” Knowledge Champion working with all functions in country, ensuring AIG’s Knowledge database is up to date. Effectively communicate country specific issues through accurate alerts, bulletins and know your network series.
• Ability to promote & articulate Multinational Value Proposition and network externally.
• Act as trouble shooter for complex accounts.

What we’re looking for:

• Minimum 5 years insurance experience, preferably client servicing (broker or company)
• Experience handling large captive programs and Multinational corporations
• Experience in non-conventional insurance programs / captive reinsurance
• Excellent knowledge of in country commercial insurance products and market practices
• Some knowledge of Multinational and non-conventional insurance programs
• Process oriented / Strong administration skills
• Computer literacy required: IT packages, MS Outlook, Excel, Word
• Strong written & verbal communication and interpersonal skills
• Ability to work on own initiative/organized
• Highly motivated and ability to work autonomously
• Good time management skills – ability to handle multiple priorities, organize work and meet deadlines
• Ability to clearly articulate ideas and influence outcomes
• Ability to identify operational improvements and gain technical knowledge/experience to carry out those improvements
• Client focused with significant experience of dealing with senior client personnel / risk managers and client board level representatives as well as senior colleagues, including Executive Management
• Ability to motivate others to achieve common goal; proven record of being a team player
• Must demonstrate a high level of proficiency in the following skills:

• Analytical
• Customer service
• Interpersonal skills
• Negotiation

AIG Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area: UW – Underwriting

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Insurance Company of Canada

Expected salary:

Location: Toronto, ON

Job date: Fri, 01 Sep 2023 03:11:17 GMT