Job title: Unit Manager, First Party Auto

Company: AIG

Job description: Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property-casualty networks. General Insurance offers a broad range of products to customers through a diversified, multi-channel distribution network.

About the role

We currently have an opportunity available for a Unit Manager position for our First Party Auto and Accident Benefits team. This is a newly created division, with direct reports of 5-8 people and the team focuses on managing first party physical damage claims for our commercial clients, and Accident Benefits and Loss transfer claims.

This position is located in our Toronto office and reports to the Head of Claims.

What you need to know:

• Drive alignment across the team and work in collaboration with all claims leaders in ensuring our strategic priorities (customer service, business alignment, improvements in total cost of claim and retaining our talent) are front and center, along with AIG’s purpose and values.
• Manage and provide technical assistance to a team of claims analysts in Montreal and Toronto handling first party physical damage claims, loss transfer and accident benefits claims. The team ranges from junior to very senior staff handling complex matters.
• Assign or assist in assigning new claims according to claim complexity to the Canadian team, and support claims operations to address any issues or concerns.
• Review and approve coverage position letters and oversee any contentious matters or large losses.
• Ensure the team’s strict adherence to Litigation Guidelines/control of legal expenses and timely reserves
• Review of large losses to provide reserve and settlement authority within authority; escalate and round table all files above authority.
• Ensure file quality and best practices application through monthly audits and address any issues through employee coaching/training to minimize departmental leakage.
• Ensure that broker/customer needs are met, manage expectations, and ensure satisfaction
• Maintain broker and customer relationship and implement claims processes/protocols specific to their needs
• Work in alignment with our underwriting and actuarial departments by providing claim trends, large loss reports and assist in the retention and acquisition of insureds
• Collaborate with key stakeholders across the organization
• Complete mid-year reviews and performance reviews
• Build development plan for all analysts within the group and provide opportunities for development
• Manage team consistently through weekly 1×1’s, monthly team meetings, team engagement activities and encourage the team’s participation in ERG’s, social activities, volunteer activities and other opportunities to get to know the broader organization.
• Promote a culture of integrity and risk management within the team

What we’re looking for:

• Minimum of 5 years of experience in auto claims, including litigation management and catastrophic accident benefits claims.
• Prior leadership experience/ mentoring an asset.
• Ability to work independently and think strategically.
• Strong customer service orientation and people skills
• Strong decision making-skills
• Excellent oral and written communication skills
• Excellent organizational and interpersonal skills
• Superior analytical skills
• Ability to multi-task and work effectively and cooperatively in a fast-paced busy team environment
• Ability to manage workload effectively and efficiently/ability to prioritize is essential.
• Proficient computer skills in a busy paperless environment

AIG Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

#LI-NT1

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area: CL – Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Insurance Company of Canada

Expected salary:

Location: Toronto, ON

Job date: Sun, 11 Jun 2023 05:18:29 GMT