Job title: Manager – Operations Business Solutions

Company: CAA South Central Ontario

Job description: About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates’ career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.
We work hard and play hard. We’re about doing what’s right and feeling good about it.

Position Details

What You Will Do

The Manager of Operation Business Solutions will lead a team of consultants and analysts, driving excellence in business analysis, application testing, delivery, and production application support in support of the insurance operations teams. Your responsibilities extend to overseeing the Guidewire Maintenance Release process, grooming the product backlog, providing guidance to your team on the successful delivery of new features and fixes, and ensuring clear communication of timelines to stakeholders. As a key influencer, you will build and nurture cross-functional relationships, negotiating scope and timing between business and IT teams for releases. Your strategic oversight will encompass providing guidance on requirements gathering and solution design, conducting regular process reviews, and supporting the development and growth of the team.
Lead a team of consultants and analysts focused on business analysis, application testing, overall delivery, and production application support for Guidewire systems on behalf of the business teams.

• Lead the Guidewire Maintenance Release process, including but limited to intake and prioritization of the product backlog, clear communication of timelines to stakeholders, assessing capacity and estimating work effort to gather requirements, and execution of user acceptance testing on behalf of the business.
• Maintain oversight, understand and provide guidance to team members on any critical production issues reported via the Guidewire Helpdesk.
• Establish a regular cadence with direct reports to obtain status updates, identify and prioritize blockers, and provide direction on plans of action for all assigned initiatives.
• Build strong cross-functional relationships and facilitate negotiation of scope and timing between business and IT teams for all releases.
• Provide oversight and guidance for requirements gathering and solution design while considering risk, efficiency, long-term effectiveness and scalability.
• Conduct regular reviews and recommend improvement opportunities for all assigned processes including incident management, business analysis and testing.
• Represent the business in signing off on all production deployments, ensuring processes have been adhered to and completed.
• Work with communications and learning and development teams to support change management and communications activities.
• Provide development, leadership, guidance and mentoring to direct reports.

Who You Are

• Post-secondary education in Business Administration or IT Technology Management
• 7-9 years in a P&C Insurance environment, preferably in a technology role
• Working towards PMP, CIP and/or Six Sigma
• Agile Product Management certifications are a strong asset
• Strong leadership capabilities
• Strong Analytical Skills
• Strong business intelligence and quality assurance background
• Solid Project Management experience

What’s In It For You

• Competitive total compensation and benefits package
• Annual shared success program based on performance
• Annual merit increases based on performance
• Defined Contribution Pension Plan with a matching contribution component
• Complimentary CAA Membership

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

Expected salary:

Location: Mississauga, ON

Job date: Sun, 07 Jan 2024 03:19:48 GMT