Job title: Insurance Customer Service Representative

Company: Billyard Insurance Group

Job description: BIG KW is seeking an energetic CSR/Office Admin to join our growing team at the Kitchener Waterloo branch office.

This role is responsible for providing superior customer service to our growing book of business and supporting the office and Managing Partners with the general office administration. In addition to providing excellent customer service, individuals must be able to prioritize work and meet specific deadlines.

BIG has a great philosophy:

Motivate your staff to succeed and you will succeed as a brokerage. We recognize the value of our employees and place as much emphasis on you as a person as we do the skills you bring to the table.

The core of our business is attracting top insurance professionals and providing them with innovative technology, tools and the support required to compete in the fast-changing insurance landscape. We’re a rapidly growing insurance brokerage with over 40 locations across Ontario. We’re also proud to have been named one of the Top Insurance Brokerages in Canada by Insurance Business Magazine!

If you are comfortable working in a technology-focused environment that continues to evolve, we encourage you to apply.

Responsibilities:

Building and maintaining client relationships

Providing superior customer service when responding to client inquiries and resolving concerns in a timely manner

Reviewing policies and making recommendations based on individual client needs while identifying opportunities to cross-sell/upsell

Adhering to underwriting criteria set out by broker partners

Following up and coordinating with clients to ensure documents are complete

Making changes through company partners’ portals and websites

General office admin, including but not limited to; mail outs, thank you cards etc.

Attributes:

Ambitious and self-motivated

Ability to thrive in a fast-paced environment

Positive attitude and customer-focused

Excellent interpersonal and communication (written and oral) skills

Strong computer skills with ability to learn new software systems

Qualifications:

RIBO license is required

Minimum 1 to 2 years of experience in insurance industry is an asset

Required education:

High school or equivalent

What We Offer:

Salary

Partial work from home & no weekends

3 weeks of vacation

Benefits

Job Type: Full-time

Salary: $40,000.00-$50,000.00 per year

Expected salary: $40000 – 50000 per year

Location: Kitchener, ON

Job date: Wed, 24 Jan 2024 23:49:39 GMT