Job title: Customer Service Representative

Company: Billyard Insurance Group

Job description: Customer Service Representative

Billyard Insurance Group (BIG) – Edmonton South is looking for a Customer Service Associate to join our brokerage. Billyard Insurance Group is a rapidly growing national insurance brokerage with over 70 locations across Canada. We’re also proud to have been recognized on Insurance Business Canada’s Top Brokerages list for the last two years and named one of Canada’s Top Growing Companies on the Globe and Mail’s Report on Business for the past 3 years.

BIG Edmonton South is looking for a Customer Service Representative to join our growing team and provide excellent customer service to our clients. Our CSR position requires a relationship-oriented individual with strong organizational and analytical skills. You will need to be comfortable in a customer facing role with an emphasis on telephone and computer skills. If you have a strong track record in customer service, we encourage you to apply.

Responsibilities:

Support the management and sales team while providing a superior level of service

Administer, support, and complete policy changes within our company partner’s portals and websites

Review policies and recommend coverages based on individual consumer needs

Adhere to the underwriting criteria set out by our broker partners

Co-ordinate and follow up on client documents

Qualifications:

· 2+ years of experience in a customer service or sales role

· Knowledge of Personal and/or Commercial Lines on a proficient level is considered an asset

· Experience with insurance software (broker portals, customer management systems, etc) is considered an asset

· Fluency in a foreign language is an asset

Required education:

· High-school diploma or equivalent

What We Offer:

· Technology and head office support

· Extensive in-house training and coaching

· Opportunities to grow and develop

Job Types: Full-time

Benefits:

Casual Dress

Flexible Schedule

On-site Parking

Schedule:

Monday to Friday, regular office hours

Experience:

Customer Service: 2 years (Preferred)

Expected salary: $35000 – 45000 per year

Location: Edmonton, AB

Job date: Sat, 10 Feb 2024 23:41:13 GMT