Job title: Front Counter Sales Representative ($22.60 to $28.84 per hour)

Company: Kal Tire

Job description: We are currently hiring a Front Counter Sales Representative who is skilled in delivering excellent customer service as front counter salespeople.

You will demonstrate strong communication skills and can make customers feel welcome in our store will stand out. Your positive attitude, willingness to get cross-trained, and desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately you will ensure that all our customers leave our store satisfied and you will contribute to the store’s profitability.

Required Skills & Abilities

• Outstanding customer service skills with a genuine desire to deliver excellent customer service experiences, every time.
• Proven ability in an inside sale and/or counter sales environment; can provide product knowledge information to customers in a confident and friendly manner.
• Ability to provide detailed pricing terms and prepare and present customer quotations.
• Efficient and detail orientated data entry skills are required to enter appointments and orders into POS/internal systems.
• Able to give consistent and effective customer feedback to the store management team on an ongoing basis.
• Capable of building trusting relationships with the retail and commercial customers
• Familiarity with consumer behaviour principles
• Ability to work in a standing position for extended periods
• Being good at effective problem solving, planning, and organizing

Qualifications and Special Requirements

• Greet and direct customers with a professional and enthusiastic attitude to achieve positive outcomes
• Answer incoming calls while handling customers inquiries, concerns, or questions
• Minimum of 1+ year experience in customer service, counter or inside sales role.
• Gain knowledge with products and stay up to date with new products, services, and tire/rim inventory
• Demonstrate understanding of the automotive or related industry, and aptitude for learning product knowledge.
• Resolve customers complaints or issues with speed and professionalism
• Manage database records and keep all customer accounts up to date with keywords/notes
• Provide accurate information (product features, pricing and after-sales services)
• High-school diploma or, GED equivalent
• A Valid driver’s license
• Strong personal commitment to health and safety

We Offer

• This position pays $22.60 to $28.84 per hour. We offer a clear path for career advancement with wage increases along the way.
• An accelerated training program will be provided
• Positive work culture, opportunities for growth and development, and work-life balance
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

Hiring Process

Upon shortlist, you will be contacted by a member of our team and invited to an onsite interview with a possible walkthrough of the store including the service area so please dress accordingly. Additionally, as part of our standard hiring process, prospective Team Members at the Job Offer stage will be requested to undergo a Canadian Criminal Record Check.

Our Inclusive Culture

At Kal Tire, we’re dedicated to creating a workplace where everyone feels valued, included, and empowered to succeed. We believe in the strength of diverse perspectives and skills. We encourage applications from candidates of all backgrounds, identities, and experiences.

Solving our customers’ automotive challenges and making a positive impact – It’s how we roll, and it’s been that way since Tom Foord opened the doors to Kal Tire in 1953 in beautiful Vernon, BC. Over the years, we’ve become a trusted partner for large and small industries and fleets across Canada. Our customers rely on our expertise, our make-it-happen approach to service, and our lineup of the most trusted tire brands in over 260 retail locations coast to coast. Kal Tire is also the largest truck re-treader in Canada, with 11 retread facilities across Canada and internationally, and has a state-of-the-art tire recycling facility in Chile, where 40% of the weight of scrap tires is recycled to return to mines as an alternative fuel. In addition, Kal Tire’s Mining Tire Group is an international leader in mining tire service and supply, servicing more than 150 mine sites across five continents. Kal Tire offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the AODA and AMA. Accommodation requests can be made at any stage of the recruitment or employment process. Applicants are asked to make their needs/requirements known.

Expected salary: $22.6 – 28.84 per hour

Location: Cranbrook, BC

Job date: Sat, 11 Nov 2023 04:23:38 GMT