Job title: Technical Sales Representative (Hamilton Ontario)

Company: Smiths Group

Job description: Technical Sales Representative (Hamilton Ontario)

Location: North America, Canada, Hamilton

Ref: JOHNCRANENA01817

Division: John Crane

Job Function: Customer Service

Job Description

John Crane Canada currently has an opening for a Technical Sales Represenative(TSR) based in the Hamilton area. The TSR will be responsible for building new business relationships in the defined territory West Toronto as well as expanding business opportunities with existing customer base. Candidate will be required to engage in the full sales cycle from identifying opportunities to technical support of supplied product. Works closely with customers to provide technical solutions, improve overall equipment reliability and satisfy customer needs.

Duties & Responsibilities

• Investigates mechanical seal failures and makes recommendations for changes in product configuration, design and materials for improved performance by producing failure analysis reports.
• Communicates orally and in writing with customers, company personnel, and vendors providing counseling, quotes, recommendations, and technical assistance.
• Prepares technical reports, proposals and quotes for the application of product on customer equipment for first fit equipment installations or upgrades to existing equipment installations.
• Identifying and securing opportunities of all products or services offered to develop, grow the business and expand market share.
• Building, managing and enhancing relationships with customers in the defined territory.
• Use CRM tool to manage customer relationships which includes leads, opportunities, orders and account plans.
• Development and implementation of sales strategies to achieve sales forecast.
• Develop, nurture and maintain close working relationships with decision makers.
• Reviews customer applications proactively and makes specific recommendations for equipment reliability improvement under general direction of his manager and/or the Regional Engineer.
• Analyzes and evaluates specific customer applications. Then submits recommendations for improvement.
• Supervises, inspects and troubleshoots as required the application, installation, modification and commissioning of all entire product portfolio at customer sites.
• Provide technical training for clients on products and services offered.
• Observes, collects and evaluates customer install base. Then reports seal program’s results utilizing John Crane’s current reliability management software, e.g., INTERFACE under general direction of their sales manager and/or Regional Engineer.
• Analyzes the equipment survey for inventory optimization opportunities within current management guidelines.
• Develops close working relationships with internal support staff to help facilitate business objectives.
• Performs other duties and responsibilities as necessary to comply with customer requests, or as required by their Manager.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

• Post- secondary education in Mechanical engineering or equivalent industry experience
• Professional selling skills training would be an advantage
• Technical rotating equipment experience
• Understand how to effectively use computers and mobile devices to enhance productivity
• Understands how to use CRM tool to manage customer relationships
• Self-motivated and proactive approach to managing a territory
• Establish and maintain a professional relationship with customers/prospects
• Ability to present information in front of a large group
• Problem solving skills are an asset
• Efficient time management skills
• Excellent interpersonal and communication skills
• Existing customer network in the oil and gas industry at the end user level would be an asset

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers’ evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About John Crane

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

Expected salary:

Location: Hamilton, ON

Job date: Mon, 06 Nov 2023 04:17:39 GMT