Job title: Repair Service Representative
Company: Smiths Group
Job description: Repair Service Representative
Location: North America, Canada, Hamilton
Ref: JOHNCRANENA01824
Division: John Crane
Job Function: Operations
Job Description
Full time Seal Repair Service Representatives will report to the Outbound Supervisor. They will manage the repair portfolio, repair process and interact with customers to ensure all requirements are met. They will make the determination on what components are re-usable and provide any necessary customer feedback on failure analysis requested.
Duties & Responsibilities
- Receives, identifies, inspects, and assesses parts and materials returned by customers and advises them of solutions.
- Order entry and order management.
- Determines necessary repair operations which may include a variety of operations.
- Verifies part specifications with measuring instruments such as micrometers and calipers.
- Prepares observation reports for customer and sales employees.
- Provides customer service.
- Participates in basic safety training for local factories.
- Plans work procedures for rush jobs and callouts.
- Maintains records and inventory or seal parts used for repairs.
- Performs other duties as required.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
Education/Training:
- High School Diploma.
- Customer Service experience required, within the manufacturing industry preferred.
- Prior assembly experience or equivalent.
Knowledge/Skills:
- Effective written and verbal communication skills.
- Basic mechanical skills.
- Working knowledge of computers.
- Good attention to detail.
- Ability to read and interpret average assembly and machine drawings and resolve technical problems.
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers’ evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.
About John Crane
John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.
Expected salary:
Location: Hamilton, ON
Job date: Mon, 06 Nov 2023 04:35:17 GMT
