Job title: Application Support Manager

Company: Marsh McLennan

Job description: Company: Marsh

Description:

We are seeking experienced professional to oversee and manage our AMS Application Support team for multiple Web and Cloud based applications. The ideal candidate will possess strong technical knowledge and customer-centric approach.

What can you expect?

• Act as technical lead for L2 support team providing service to internal or external end user clients of technology solutions.

What is in it for you?

• Comprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs
• To join a truly global organization that can offer excellent ongoing career development opportunities
• Good work life balance
• Be a part of a dynamic, innovative and fun team spanning the US and Canada

We will count on you to:

• Manage a team of professional IT product support specialists including hiring, training, budgeting, forecasting and performance evaluation.
• Foster a positive work environment, promote teamwork and customer-centric culture
• Monitor team performance and key performance indicators to assess and improve support effectiveness and alignment with organization’s goals
• Champion stability initiatives to enable application high availability for BAU function
• Drive a culture to communicate with users by delivering best practice communications, guidance, and other appropriate support until tickets are resolved.
• Confer with other IT colleagues as needed to assist with solving issues depending on the problem encountered.
• Develop communications to inform clients and internal users of new software application roll outs and implementations; outages and downtime, new system functionality upgrades, software training opportunities, new system documentation resources, and other events that may impact a client’s ability to use the existing or new system.
• Ensure all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management).
• Provide status reports on team performance to leadership.

What you need to have:

• Bachelor’s degree in Computer Science or related field.
• 8+ yrs experience in application support, application development, or similar field.
• Strong communication and personal skills; must be able to communicate effectively with other team members, teams, business partners and customers.
• Ability to efficiently resolve issues with minimal supervision.
• Availability for on-call support during off-hours (rotating schedules – shared across team)
• Experience with at least one programming language: C#/VB.NET; C++, Java, ASP.
• Experience with relational databases, particularly Oracle and MS SQL Server.
• Experience with enterprise application architecture – web servers (primarily IIS) / windows networks / load balancing
• Experience with debugging applications – review of source code / log files / event logs, experience with at least one of Splunk, ELK or Datadog.
• Experience using container-based services(Docker, Kubernetes) is preferred.
• Knowledge of API technologies

What makes you stand out?

• A profound sense of work organization and rigorous adherence to deadlines
• A profound sense of team spirit
• An ability to adapt to change and a willingness to question the status quo in order to improve the work environment
• Excellent computer skills including proficiency in the Microsoft Office suite
• Experience with any Robotic Process Automation (RPA) tool
• Experience working in Cloud based environments

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Expected salary:

Location: Toronto, ON

Job date: Wed, 01 Nov 2023 06:18:08 GMT