Job title: Consultant II, Broker Digital Support

Company: Intact Financial

Job description: Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

You are

Driven to achieve goals

A reliable team-player

An ambassador for change, and you are an effective problem-solver

Proactive and comfortable working within a self-directed culture.

A patient listener, effective communicator, engaging presenter and compelling storyteller.

A people person who loves to navigate a vast and complex network of stakeholders.

Always one step ahead with solid organizational skills including attention to detail and multitasking skills.

Deeply passionate about the customer experience.

Your Job

As an ambassador for IFC suite of technological solutions, you provide System training and technical support to internal/external business partners. You are responsible for facilitating and establishing electronic computer connections to enable the transfer and processing of insurance information with our Broker partner network within Security Standards. You will promote, and conduct needs analysis on PL and CL systems, Connectivity, Training and workflow processes while offering and implementing suggestions for improvement.

• Maintain and develop knowledge of Intact PL and CL systems, products, and any system enhancements or new product launches. Deliver training on IFC’s Broker technology. Update internal stakeholders and deliver and conduct follow-up visits on system training to Brokers.

Maintain and develop knowledge of Broker management and Broker quoting systems

• Rollout and training of Intact’s new Contact Broker Processing System to brokers. Ongoing monitoring of results for building and implementing action plans for continual improvement of new systems and technology.

• Conduct monthly review and analysis of assigned Brokers. Collaborate with regional teams to identify Broker candidates for point of sale, and connectivity tools and implement opportunities to increase Platform usage

• Provide training and coaching to Helpline agents

• Maintain and develop knowledge of eDoc technology, including the Intact APP and Client Centre rollout and secure Dec suppression from Brokers, working with regional management in rollout strategies

• Recommend process and/or technology changes to improve business results and maintain competitiveness, including the development of Contact PL/CL.

Your Skills

• University degree or combination of Education and relevant experience

• Completion of or progress toward a Certified Insurance Professional (CIP) designation

• Minimum of three years prior experience in a personal lines/commercial lines underwriting role at an intermediate or senior level

• Computer literacy including a high level of knowledge in Halcion, Client eDocs, Contact and other policy processing systems is essential and familiarity with Lotus Notes, Outlook and Microsoft Office is preferred.

• Individual must hold a valid Driver’s License and have a willingness to travel within the geographic territory of the region. This role requires frequent travel.

• Individual must possess the following skills; ability to teach the Adult Learner; sound knowledge of Personal Lines and/or Commercial Lines products, guidelines and underwriting rules

What we offer

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

Expected salary:

Location: Ottawa, ON

Job date: Sun, 15 Oct 2023 05:39:19 GMT