Job title: Sr. Representative, Collections

Company: Fairstone

Job description: WHY FAIRSTONE?

If you’re looking for an exciting and rewarding career, you’ve come to the right place. At Fairstone, you’ll be empowered to grow in your role and make a difference – in your team and in your community.

WHAT WE OFFER?

• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Wellness: Tailored well-being solutions available 24/7.
• Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
• Community Support: Paid Volunteer Day to give back to your community.
• Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
• Education: Tuition reimbursement program covering expenses up to $3,000 per year.
• Development: Access to Fairstone Academy for comprehensive training and skill development.
• Discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

The Role:

The Collections Senior Representative’s responsibilities consist of collections, negotiations with customer to resolve delinquency problems and identifying and addressing early stage of delinquency thru to REO stage servicing requirements, needs/issues, volumes, timelines, etc. for a Fully Secured Real Estate and a Personal Loan Homeowners portfolio. The representative will work in a goal-oriented environment to meet production indicators and to achieve individual and team performance targets and core competencies.

Responsibilities:

• Assist in mortgage releases processes for network branches
• Assist with foreclosure initiative process
• Assist with transfer request process from network branches
• Payment processing and invoicing on collection and litigation accounts
• Assist with daily and monthly data transfer to various vendors to support collection activities
• Liaison with vendors and business partners to ensure quality transfers and data integrity
• Manage incoming requests (by telephone and email) for account based information related to collection matters and special circumstance accounts
• Manage Bankruptcy, Litigation and Recovery accounts
• Validate and approve vendor invoices for payment
• Support new and existing business initiatives
• Maintain working relationships with Solicitors, Real Estate Agents, Appraisers and Broker
• Maintain working relationships with Branch Managers, District Managers and Area Directors
• Order Appraisals
• Conduct Property reviews for vacant abandoned, etc.,

Job Qualifications:

• High school diploma
• Minimum of 1 years of experience in the Financial Services industry performing or call centre environment
• Understanding of collections processes
• Customer service based mind set
• Strong negotiation skills
• Proven ability to interact and communicate effectively with all levels and build partnerships with main stakeholders
• Strong MS Excel, Access & Word skills
• Excellent written and communication skills with a strong attention to details
• Must be able to address multiple issues in a high paced/high pressure rapidly changing environment. Time management skills are critical.
• Bilingual preferred (English and French)

WE ARE PROUD TO BE: Montreal’s Top Employers 2023 by Canada’s Top 100 Employers!

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

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If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time

Job Type: Permanent

Expected salary:

Location: Montreal, QC

Job date: Thu, 12 Oct 2023 22:56:30 GMT